ARSENALToolkits for your Work
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How can we help?

Answers for the problems people actually hit, and a person to write to when they aren't enough. We reply within one working day, from arsenal@speedlooptech.app.

I paid, but the tool is still lockedI can't sign inWhen does my tool end? Will I be charged again?I bought the wrong item, or paid twiceA number looks wrongChange my role, or close my account

I paid, but the tool is still locked

  1. Open Billing and look at Recent payments.
  2. “Paid”: open the tool from My tools. If it still says locked, sign out and sign in again.
  3. “Pending” or “Being checked”: the payment provider hasn't confirmed it yet. It unlocks by itself as soon as it does; nothing extra is charged.
  4. Still locked an hour after paying? Write to us with the reference from your receipt (it starts with MAVA). We sort it out and reply within one working day.
Email: paid but still locked

I can't sign in

  1. Forgot your password? Reset it here: we email a six-digit code and you pick a new password.
  2. One Speedloop account works on Arsenal and BASTION. Use the same email and password on both.
  3. Got more than one code? Use the newest one. Each new code replaces the one before, and a code lasts 10 minutes.
  4. No code after a few minutes? Check your spam folder, then ask for a new one.
Email: can't sign in

When does my tool end? Will I be charged again?

  1. Monthly items pay for one month at a time and don't renew by themselves. Nothing is charged unless you choose to pay again.
  2. Billing shows each item's end date, and My tools shows it on each tool.
  3. We email you 7 days and 1 day before a paid month ends, and the tool page shows the date in its last week.
  4. Paying early adds a month to your current end date, so you don't lose any days. Use “Add a month” in Billing.

I bought the wrong item, or paid twice

  1. Write to us with the reference from your receipt and what you meant to buy. We'll look at it and reply.
  2. The refund policy explains what can be returned.
Email: wrong item

A number looks wrong

  1. Every result lists its assumptions and limits. Check those first: the tool may assume something your job doesn't.
  2. Press “Share these numbers” under the result and paste the link in your email, so we see exactly what you saw. We check the maths and reply.
Email: check a number

Change my role, or close my account

  1. Change your role on My tools; it decides which tools we show you first.
  2. To close your account and delete what it holds, write to us from the account's email address.
Email: close my account

Still stuck? Write to us.

arsenal@speedlooptech.app reaches the small team that builds Arsenal. We reply within one working day. Include the email you use on Arsenal and, for a payment, the reference from your receipt. Please don't send passwords or card numbers.

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Speedloop Technologies

Applied Intelligence, three ways.

One way of thinking, built for three different jobs. Here is how they compare.

  • Applied Intelligence

    MAVERICKFor Business

    Who it is for
    Leaders and operators of an organization.
    What you get
    A hands-on intelligence partner for the decisions that matter, with the Maverick Console.
    How to start
    Tell us about a decision you face.
    Visit MAVERICK

  • Applied Intelligence

    BASTIONFor Professionals

    Who it is for
    One professional and where their career goes next.
    What you get
    A personal career console: news for your role, certifications, a pay-target planner, lessons and projects.
    How to start
    3 days free. No card needed to start.
    Visit BASTION

  • Applied Intelligence

    ARSENALFor your Work

    Who it is for
    The people who do the work, on site (Crew) or at a desk (Labs).
    What you get
    Small, clear tools for everyday jobs: calculators, quick references and checklists.
    How to start
    Many tools are free. No account needed.
    You are here